Evaluation of Leadership Style, Performance Management and Public Service Effectiveness on The Implementation of Digital Service Innovation In The Palopo City Police

Abstract

This study aims to evaluate the influence of leadership style, performance management, and public service effectiveness on the implementation of digital service innovation in the Palopo City Police. The study used a quantitative approach with an explanatory method, involving 110 respondents who were selected through proportional random sampling. Data collection was carried out by Likert scale questionnaire, and data analysis was carried out using the Structural Equation Modeling–Partial Least Squares (SEM-PLS) method. The results showed that all variable indicators met the criteria of validity and reliability. Partially, leadership style has a positive and significant effect on the implementation of digital services with the most dominant influence (β = 0.391; P = 0.000), followed by the effectiveness of public services (β = 0.365; P = 0.000), and performance management (β = 0.213; P = 0.017). Simultaneously, the three independent variables were able to explain 65.6% of the variation in the implementation of digital services. These findings confirm that the success of digital service innovation in the Palopo City Police is not only determined by technological aspects, but also by leadership quality, a good performance management system, and effective public services. This research contributes to the development of the public sector digital transformation literature, as well as provides practical recommendations to improve the quality of technology-based services in the police environment.