The Role of Work Environment, Work Stress, Organizational Culture and Work Discipline on the Performance of Class II Non-TPI Palopo Immigration Office Employees

Abstract

Human resources are vital assets that determine the sustainability and effectiveness of public institutions. Employee job satisfaction is influenced not only by organizational policies and administrative systems but also by the work environment, work stress, and the organizational culture within the institution. These factors collectively shape a conducive work climate that enhances employee motivation, productivity, and service quality. This study aims to examine the influence of the work environment, work stress, organizational culture, and work discipline on employee performance at the Class II Non-TPI Palopo Immigration Office, both partially and simultaneously. Using a quantitative, explanatory research approach, the study involved all employees of the office as respondents through total sampling. Data were collected via questionnaires and analyzed using multiple regression techniques to test partial and simultaneous effects. The findings reveal that the work environment, work stress, organizational culture, and work discipline each have a positive and significant impact on employee performance. Simultaneously, these variables also exert a significant combined influence (p-value < 0.05). Hence, fostering a supportive work environment, managing stress effectively, reinforcing organizational culture, and strengthening work discipline are essential strategies to improve employee performance and public service quality.